Help Desk
Support

When you’re having a busy workday and something goes wrong with your information technology, you need it fixed fast. Let’s say you’re experiencing issues with your wireless network or one of your computers won’t stop randomly rebooting. You don’t want to wait for a technician to come by, although it’s very important to have onsite support handy for bigger issues or technology implementations. Sometimes, you don’t want the disruption – you just want the issue resolved now.

That’s where remote support comes in handy. There’s no travel time necessary – a technician remotely accesses your equipment and resolves the issue within minutes. It’s that easy. A large percentage of technology support needs can be met via remote support – without requiring anyone to come onsite to your office. Why not make sure you have help desk services available to you when you need remote support?

There’s a time and place for onsite support, but you’d be surprised what can be accomplished without coming to your office and disrupting you and your staff. Did you know over 70% of technology support needs can be resolved remotely? That’s right, as long as your IT environment is stable, we can remotely support you.

If you’re deploying new technologies, replacing old equipment, or opening a new office, we can assist with that, as well. But for the most part, our help desk services will more than meet your needs. We’re responsive and reliable – there to help you whenever you need us. Our help desk services include:

• Proactive monitoring and maintenance wherein we are constantly keeping an eye out for any issues that may arise.

• Regular patching and updates of all software that needs patches applied to ensure optimal security and functionality.

• Around-the-clock support via phone or web wherein we can remotely access equipment to resolve issues.

The key to successful remote support is proactive monitoring and maintenance and regular patching and updates. This allows you to feel confident knowing issues won’t occur often as everything is taken care of behind the scenes – keeping your systems operating at peak performance.

When you need responsive remote support , choose AVAVAPRO . We’re here when you need us most.