Privacy Policy

Privacy Policy

for AvavaPro

What information do we collect?

We may collect various types of information, including:

  • Personal Identifiable Information (PII): This includes information that can be used to identify you directly, such as your name, email address, phone number, company name, job title, and billing address.
     
  • Technical Data: When you use our services or visit our website, we may collect technical information, including IP addresses, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you use our services and website, such as pages visited, features used, and the duration of your sessions.
  • Information Related to Services: Data necessary to provide our IT solutions, which may include network configurations, server logs, backup data, and other system-related information, depending on the specific services you utilize (e.g., Network Management, Server Management, Backup & Disaster Recovery, Cloud Solutions, Cybersecurity, etc.).

How do we collect information?

We collect information through various methods:

  • Directly from You: When you contact us, request a quote, sign up for services, fill out forms on our website, or communicate with us via email or phone.
  • Through Our Services: When you use our IT solutions, our systems may automatically collect data necessary for service delivery and improvement.
  • From Third Parties: We may receive information from third-party partners, such as software vendors or hardware suppliers, when necessary for the provision of services like Software Licensing or Hardware Procurement.
     

How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage Services: To deliver, operate, and maintain the IT solutions you’ve engaged us for, including IT Infrastructure Management, Cloud & Digital Solutions, Security & Compliance, and IT Support & Advisory. This includes performing tasks such as Network Management, Server Management, Backup & Disaster Recovery, Migration Services, and Technical Support.
     

Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security.